Can't Please Everyone

Last week we had a 1978 Avanti dropped on our door step with the task of programming an aftermarket key-less entry remote to what was suppose to be an existing aftermarket system installed. This is normally not an issue provided the vehicle actually has a key-less entry installed. After an extensive search for this existing system we determined that there was no keyless entry system currently installed in the vehicle. So at this time I had asked one of our technicians to remove the door panel to verify that this vehicle even had any type of actuator (factory or aftermarket) in the door. After removing the door panel we discovered that any keyless entry ever working on this vehicle was impossible due to the absence of any actuator in this door. It was at this time we took photos to show the customer our findings. To my surprise despite the indisputable evidence the customer refused to believe this to be the case swearing that they had always used a remote to control the door locks, left our shop upset with us. Over the years I have learned just to brush such things off as it is not worth trying to debate the obvious with stubborn people.